Doctor using digital medical interface

How the Leading European eCOA System Transformed COVID-Era Clinic Operations with Intertec’s AWS Expertise

Value Delivered

+100%

Met HIPAA and GDPR standards through secure architecture and data workflows

+50%

Faster system performance through AWS Graviton-based architecture optimization

INDUSTRY

Healthcare

PROJECT DURATION

3 Months

LOCATION

Germany

CLUTCH REVIEW

5

Client Bio

The leading European eCOA system offers digital solutions for clinics and healthcare organizations to manage electronic Clinical Outcome Assessments (eCOA) and Electronic Data Capture (EDC). As COVID-19 accelerated digital transformation in healthcare, their platform became vital for securely collecting and analyzing patient-reported outcomes in real time - while maintaining compliance with strict data protection standards.

Situation

During the pandemic, healthcare providers relied heavily on this eCOA system for digital patient engagement. But with increased usage came several critical challenges:

  • Surging user traffic overwhelmed the existing infrastructure  
  • Sensitive patient data needed stronger encryption and access control  
  • Compliance with HIPAA and GDPR was non-negotiable  
  • Efficient medical questionnaire workflows were crucial for clinical effectiveness

To address these issues, the company sought a partner capable of delivering a secure, scalable, regulation-ready solution—fast.

Solution

Intertec stepped in as the technology partner to design and implement a resilient AWS-based data engineering solution built for security, scale, and compliance.

Key Implementation Highlights:

  • Security Framework Used AWS CloudFront, ALB, Graviton EC2, and BYOK encryption Applied SSL/TLS encryption for data at rest and in transit      
  • Scalable Cloud Architecture Optimized for high volumes using AWS Graviton and CloudFront     
  • Compliance by Design Integrated Key Management Service (KMS) with 3-month rotation Logical data isolation and private VPCs to meet HIPAA and GDPR      
  • Workflow Optimization Secure subdomains and Target Group routing for fast, safe distribution of medical questionnaires

Impact

The Challenge

  • Inconsistent performance with rising traffic
  • Risk of data breaches without encryption and isolation
  • Manual workflows risking delays in clinical operations

The Result

  • Fully compliant cloud infrastructure
  • Optimized real-time data handling
  • Strengthened platform resilience and clinic satisfaction

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